Shipping policy

Thank you for shopping at Witchwood! We are dedicated to delivering your orders quickly, safely, and transparently. Please review our shipping policy below to understand how your orders are processed and delivered.

1. Free Shipping Worldwide

We are proud to offer 100% Free Standard Shipping on all eligible orders—no minimum spend or promotional codes required.

Domestic Orders (United States): Free Standard Shipping
International Orders (Rest of the World): Free Standard Shipping

2. Delivery Timeframes

Our total delivery time includes Order Processing Time and Shipping Transit Time.

Destination	Processing Time	Transit / Shipping Time	Total Estimated Delivery Time	Shipping Cost
United States (Domestic)	1 – 3 business days	5 – 7 business days	6 – 10 business days	FREE
International (Worldwide)	1 – 3 business days	7 – 21 business days	8 – 24 business days	FREE

Business Days: Monday through Friday, excluding federal and public holidays.
Order Cutoff Time: 5:00 PM (PST / Pacific Standard Time), Monday to Friday. Orders placed after cutoff or over weekends will be processed on the following business day.

3. Order Processing & Tracking

Once your order is confirmed, our fulfillment team inspects, packages, and prepares your items for dispatch within 1 to 3 business days.
As soon as your package is handed over to our shipping carriers (USPS, FedEx, UPS, DHL, or local national posts), you will receive an automated Shipping Confirmation Email containing your tracking number and tracking link.
Please allow 24 to 48 hours for the carrier's tracking system to update with initial scan events.

4. Customs, Duties & Import Taxes (International Orders)

For international deliveries outside the United States:

Customs policies vary widely depending on the destination country.
Any applicable import taxes, customs duties, or handling fees imposed by your local government/customs office are the responsibility of the recipient.
We recommend checking with your local customs office before ordering if you are unsure of your country’s import rules.

5. Address Changes & Delivery Issues

Address Corrections: If you notice an error in your shipping address, please contact us immediately within 12 hours of placing your order. Once a package is dispatched, address modifications cannot be made.
Lost or Delayed Packages: If your shipment exceeds the estimated transit window (over 10 business days for the US or over 25 business days internationally), please reach out to our support team with your order number. We will open an investigation with the carrier to resolve or replace your order promptly.